Creating a virtual card is easy. From your dashboard or app, go to the “Cards” section, select “Create Virtual Card,” choose the user or purpose, and set spending limits if needed. The card will be generated instantly and ready for online use. (Please note, if you are a company employee, you will need to contact your designated authorised user to carry out this request).

You can order additional cards anytime. Simply go to the “Cards” section in your Ubsidi dashboard, select “Order New Card,” and follow the steps to assign it to a team member. Physical cards will be delivered by post, and virtual cards are issued instantly. (Please note only designated authorised users can order cards).

Don’t worry-we’ll notify you well in advance of your card’s expiration date. A replacement card will be automatically sent to your registered address before the current one expires. If your address has changed, please update it in your account settings.

If you need to temporarily disable a card—due to loss, suspected fraud, or team changes—you can freeze it instantly from the dashboard or mobile app. Just go to the card’s settings and tap “Lock Card.” You can unlock it at any time with one click.

If your card is lost, damaged, or about to expire, you can request a replacement directly from the Ubsidi dashboard or mobile app. Go to the “Cards” section, select the card in question, and choose “Lost/Stolen” Your old card will be deactivated, and a new one will be issued and sent to the account holders registered address. (Please note only designated authorised users can order replacement cards).

After signing up, you’ll be asked to provide key business and identity documents—such as your company registration number, proof of address, and authorised representative ID. Verification is usually completed within 2–3 business days. We’ll notify you as soon as your account is live.

If you need more cards, higher limits, or access to additional features, you can upgrade by contacting our support team or navigating to the “Billing & Plan” section in your dashboard. Our team will guide you through the best plan based on your business needs.

Yes. You can register and manage multiple business accounts if you operate more than one legal entity. Each account will need to go through its own verification process and will be managed separately through your Ubsidi login.

We’re sorry to see you go! To close your account, simply contact our support team via the dashboard/app or email us at support@ubsidifinancial.com. Please ensure all outstanding balances are cleared. We can guide you through the secure closure process, including settling any outstanding balances or transactions. Account closure typically takes 1–3 business days to process.

If you see a charge that looks incorrect or unauthorised, you can dispute it directly from the Ubsidi dashboard or mobile app. Go to the transaction in question, click "Need help with this transaction?" or "Dispute Transaction", and follow the prompts. Our support team will investigate and keep you updated throughout the process.

To download statements, log in to the Ubsidi dashboard or mobile app and navigate to “Card Controls” and then “Card Reports” under the card section. You can filter by date, download monthly summaries, or export custom reports in PDF or CSV format—perfect for your accounting needs.

You can update your personal information-such as your name, address, email, or phone number-by logging into the Ubsidi dashboard or mobile app. Head to “Account Settings”, select “Profile”, and make the necessary changes.

To update an employee or cardholder’s details, go to the “Team” or “Card” section in the Ubsidi dashboard or mobile app. Select the individual/card and navigate to “Card Controls” and then “Contact Information”. From there you can edit their profile information. Changes take effect immediately and ensure future card deliveries go to the correct address.

Yes. To change your email address, go to Account Settings and select “Update Email”. For security reasons, we may require identity verification before confirming the change.

It’s important to keep your address up to date, especially for card delivery and verification purposes. You can update your address in Settings > Business Information or by contacting our support team directly.

We take data protection seriously. Your personal details are encrypted and stored securely, in line with UK GDPR regulations. We never share your data with third parties without your explicit consent.

Yes. You can request to add or replace an authorised user by contacting our support team. Additional verification may be required to ensure account security.

Our Direct Debit Collection service lets your business collect recurring or one-off payments directly from your customers’ bank accounts. It’s a secure, automated solution that improves cash flow and reduces manual payment chasing.

To get started, simply activate the Direct Debit Collection feature in your Ubsidi dashboard or contact us at support@ubsidifinancial.com and our onboarding team can help ensure a smooth setup. You’ll then be able to set up payment mandates for your customers and schedule collections.

Yes. You can collect payments from both individual and business customers, as long as they have a UK bank account that supports Direct Debit payments.

Absolutely. Ubsidi Financial partners with Stripe, a regulated and trusted provider, to deliver secure Direct Debit services. All payments are processed under strict compliance and data protection standards.

Direct Debit payments typically take 3–5 business days to clear and settle into your account, depending on the bank and payment schedule.

Yes. Your customers will receive advance notice before each payment, as required by the Direct Debit Guarantee. You can customise the notice period and payment terms in your settings.

Yes. You can cancel or amend any scheduled Direct Debit payment before it is processed. Simply go to the “Payments” section in your dashboard and select the payment you want to manage. If the Direct Debit has already been processed, then changes cannot be made.

Customers must authorise the Direct Debit by completing a simple online mandate form. No physical signature is needed, and the process takes just a few minutes.